Terms, returns & warranty
The short version of how buying from M-Tech Computer Parts and Services works. Questions? Call any branch or send us a message.
Orders & payment
An order is confirmed once we call or text you. Prices on the site are in pesos and can change without notice, but the price shown when you placed the order is the price you pay.
We accept cash on delivery / pay at the branch, GCash, bank transfer. For GCash and bank transfer, send the exact amount and upload the receipt at checkout or on your order page. We start preparing the order after we verify the payment.
If there's ever a problem with stock, we'll call you to offer a replacement or a full refund. Items marked “Ask for price” are quoted separately.
Delivery & pickup
Delivery is ₱250 per order, free for orders ₱20,000 and up. We deliver nationwide via trusted couriers. Same-day delivery may be available within Bulacan.
Store pickup is free at any of our 3 branches. We'll text you when it's ready. Bring your order number when you pick it up.
Returns
Checking your order
Please open and check your package as soon as it arrives. If an item is damaged, wrong or missing, message us within 7 days with your order number and photos or a short video of the unboxing.
Wrong or damaged items
If we sent the wrong item or it arrived damaged, we'll replace it at no cost once we confirm the issue.
Change of mind
We can't accept returns for change of mind on opened or used items. Sealed items may be exchanged within 7 days; message the branch first.
Cancelling an order
You can cancel while your order is still Pending or Confirmed. Message us with your order number. Paid orders are refunded to your GCash or bank account after we verify the cancellation.
Warranty
Brand-new parts
All brand-new parts come with the manufacturer's or distributor's warranty. The warranty period is listed on each product page.
How to claim
Bring the item to any M-Tech branch with your order number or receipt. We check it, then handle the claim (RMA) with the distributor for you.
Not covered
Physical damage, liquid damage, burnt components, removed or tampered warranty stickers, and damage from power surges or incorrect installation.
Builds assembled by M-Tech
Each part keeps its own warranty. If a part we installed fails, bring the whole unit in and we'll diagnose it for free.
How we handle your personal details is in our privacy policy.